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Terms & Conditions | FEL WARSHA

UPCOMING EVENTS

Révélations
biennale
métiers d’art
et création

Paris - Grand
Palais

03 MAY
08 MAY 2017

INTELLECTUAL PROPERTY

© All featured designs, photographs and videos belong to Fel Warsha Studio.

You should note that the content is may be protected by copyright, trademark, database right and other intellectual property laws, under national laws and international treaties.

SHIPPING POLICY

All orders will be processed within 3 business days upon payment approval, excluding holidays. Goods will be dispatched on regular working days, Sunday to Thursday.

Orders will ship by Standard Egyptpost and the EMS Service. You are able to select your shipping cost and options at the time of checkout. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. Please contact us if you have any questions about your order by email at shop@fel-warsha.com or telephone us +201018330653.

Please note that all of our products are handmade by our small team and we are not only influenced by our workflow but also by our suppliers. That’s why sometimes we cannot ship immediately. Occasionally we might need more time to fulfill the orders. We always do our best to complete all them as soon as possible.

For international deliveries, please note that we do not cover custom charges or import taxes that may apply on entry into your country. As a buyer you are responsible for covering all such charges.

RETURNS PROCEDURE

Items can be returned for store credit within 14 days of the purchase as long as product is in its original condition and returned to us with original packaging. All shipping fees are non-refundable. Before returning any items please contact us by email at shop@fel-warsha.com or telephone +201018330653.

To return a product to us:

  1. Contact us by email at shop@fel-warsha.com within 5 business days of receiving the package. Include your name, address and the order number.
  1. Pack all items with your invoice in their original packaging. Ensure that the packaging is secured, as we will not be able to make a refund for items damaged in return transit.
  1. Ship to:

Fel Warsha Studio

76 Al-Mogawara 3, Zone 9
Al-Shouroq city
EG-11831
Cairo, Egypt

  1. Please note that any return shipping costs will be covered by you.

PRICES

All prices noted are in Egyptian pound for the domestic market which include VAT, and in US Dollar for the international market, we do not cover the VAT for the imported taxes in your country.

We offer three different methods of payment.

We accept VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorised access to card details.

PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out.

Bank Transfer: Once you have made your payment as per the instructions on our order acknowledgement email, please allow up to 5 business days for us to receive payment. As soon as payment has been received, we will begin to process your order.

CHANGES TO TERMS

These terms are subject to change without prior notice.